How does your customer service team cope with thousands of support requests? Do you have a catch-all email address with a brimming inbox? Are replies getting lost in the shuffle? Find…

Are you looking to save your company money and provide efficient service to your customers at the same time? Have you wondered about automating your customer service? Years ago, automated…

Does your business have a process in place to collect and review customer feedback? What about a process for taking action on customer feedback? If not, then it’s time to…

Let’s start by setting the stage. Imagine you’re in the grocery store, you buy a replacement for your favorite coffee machine. But, when you get home, not everything is as it…

Isn’t it wrong or unfair to automate customer support? After all, who wants to talk to a robot rather than a real person? In reality, automated customer support enhances the…