Are you finding it a challenge to execute your business customer service needs? Well, maybe it is time to get a better mailbox.
You are probably aware that communication is a critical aspect of customer service.
A shared inbox could be just what you need to manage all customer concerns effectively. But that too raises the question of the best-shared inbox software to use.
The future holds significant business growth, and you are not planning to sit back and wait. A shared inbox will connect everyone right from your employees to clients. Emails become automatically visible and clients will have no waiting time!
But that is just a pinch of what a shared email inbox will do for you. Here are some beneficial aspects that will make shared emails the next big thing in the business world.
1. It Promotes Visibility and Transparency Among the Team
Do you have the idea of how a shared email address works? If yes, then you know how transparently the communication flows.
First, the emails are visible to the entire team, and everyone can claim the ownership of the different conversations. It aids in the visibility of who is working on a particular assignment, and concerns about the project can get forwarded to them.
Working in a transparent environment promotes trust, which is critical for business success. But how better can you achieve this other than having a shared email address?
The shared inbox connects all employees and ensures no updates miss them. Every employee knows from whom the updates are coming, and anyone can send responses that the rest can see.
The fact that not all mails are positive makes no significant impact as the team can discuss them and find solutions collectively. New employees can have access to past conversations and get a clear picture of all that is happening in the organization.
2. A Shared Inbox Will Promote Responsiveness and Productivity
Every manager will rush to adopt a strategy that will boost productivity, and I bet you are not an exception. With information flowing transparently, the team feels motivated to respond and forward views. All employees access the same level of company knowledge and are up to date at each stage of the organization, thus they can make better decisions.
Employees end up becoming a cohesive team, which is crucial for attaining business objectives. Tasks get accomplished faster as they do not waste time behind the scenes trying to switch to different platforms to trace feedback, make customer responses, and updating records.
Colleagues are aware of ongoing projects in the entire organization and have all the necessary information to assume responsibilities. Besides, they review the works of others and try to bring out the best of each other.
3. Shared Mail Communication Channels Are Flexible and Accommodating
The era of top to bottom communication is long gone. Conversation flows in all directions, and employees also need to mail their managers.
Customers can contact the company through a platform that all the members can see. The response can then follow from the best employee to address the issue.
Individual email addresses cannot support multiple conversations, and this is the fundamental feature that makes shared inboxes the future for businesses.
Isn’t managing all communication channels under one platform an excellent deal for your business? Well, first, it is a saved cost. No one will prefer having to forward a series of individual emails to different departments during every other project.
The shared email supports two-way communications in the form of one to many channels and many to one channel. You do not have to do any of the cc work when making consultations for questions asked by parties outside the organization.
4. It Is Easy to Organize
Are your employees resistant to change? If so, it is likely they may tend to fear the new communication platform. You probably need first to take the initiative of enlightening them on what a shared inbox is.
Understanding the platform will help them realize how secure and collaborative a shared inbox can be. Of course, the market has experts and web-based tools to help transition from the individual mail to the shared inbox.
Web-based tools ingest emails from your primary server and allow you to use a client mailing software of your choice. The software has options for creating folders that can separate mails from specific companies. That way, users do not have to spend time searching through all emails to track a particular conversation.
5. It Is a Perfect Way for Providing Business Insights
The oversight role can be a challenge to execute without supportive systems. How better would you track customer satisfaction without a shared email address? You need to know how to use the shared mailbox efficiently.
The ordinary mail is hard to track what the team of employees is doing. You may keep wondering what they do behind their screens but have little control over it.
Observing a shared inbox can provide answers to some questions that commonly run in the managers’ minds. Shared mails help managers assess essential aspects such as how fast the team responds to a concern raised by a customer through the shared inbox, the issues which customers raise consistently, and how effectively they get addressed.
Project days also become easy to trace, and you get to know the times of the year the business is at its peak through the evident communication.
All you need to do is a little analysis of the information in your shared mail and extract useful insights about the business.
Do You Believe a Better Mailbox Will Work out for You In Future?
Well, probably it is not yet time as your business is still growing. Business needs to grow as the departments of the business increase and demand a better mailbox to accommodate communication needs.
However, if you value collaboration and smooth communication with your employees and customers, you do not have to await the future!
Schedule a demo with us and let’s help you achieve your business’ objectives this year!