8 Gmail Hacks for Customer Service: The Most Complete Guide
If you’ve just started out your business, we are sure you’ve resorted to the mainstream channel of customer service – Emails. Emails have been the lifeblood of business…
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Top 10 Trengo Alternatives For teams Seeking Better ROI
Today’s customer service landscape means you have to juggle multiple communication channels – such as emails and SMS – for your business. Trengo is a customer service…
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Customer Service-led Growth: 20+ Must-Track Metrics to Measure Success
Picture this: You’re on a quest for extraordinary success in your business, fueled by the power of customer service-led growth. But how do you ensure you’re on the right path? The…
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Top 10 Intercom Alternatives for Amazing Customer Support
Intercom has become a game-changer in customer support, offering personalized engagement through live chat, email management, and chatbots. Widely adopted by businesses, it has reshaped the…
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Why Every Business Needs Customer Service-led Growth Today
Blockbuster, a popular video rental brand, saw fame and a downfall in the early 2000s. Eventually, it became irrelevant and lost to competitors like Netflix. Major factors in its decline were…
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Shared Mailbox vs Distribution List: What should be the #1 Choice for Your Business?
With a constantly growing customer base, using a personal email address and CC’ing your support agents in message threads is no more an option. You need a more efficient email management…
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7 Proven Benefits of a Shared Mailbox to Improve Your Business
Over 231 million emails are sent worldwide within just one minute. Emails can pile up quickly. And if your team receives communications from clients, vendors, and coworkers constantly, things…
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10 Gorgias Alternatives: Top Tools You Must Consider When Switching
Sure, you’ve heard of Gorgias – a customer service platform that integrates with Shopify, BigCommerce, and Magento. It helps you streamline your support processes, increase your…
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10 Best Missive Alternative Tools for Small & Medium Businesses
Missive has carved its niche as an email and chat app, streamlining inbox management and team collaboration. But what if you’re on the hunt for a fresh perspective? Perhaps…
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