In an exciting collaboration, Helpwise and SyncSpider, two tools excelling at automating businesses have come together. Experts believe that the coming together of these two stalwarts would imply super simplification of all the business processes for the users, their team, and their clients. To assess the validity of such expectations, we would have to delve deeper into what this partnership means.
Using SyncSpider, you can connect your eCommerce tools, automate your multichannel sales and keep your inventory in sync. On a similar note, you can connect Helpwise to your favorite apps. It helps you better communicate with your web traffic in real-time. You benefit from generating more leads and improving customer retention.
Materializing the Collaboration
Importance of customer support automation is paramount to any business. Yet, repetitive processes often eat up a significant part of their efficiency. There are the hassles of ticket allocation by priority delegation of the job among the right agents and more. The collaboration between Helpwise and SyncSpider automates these tasks to turn the experience seamless and hassle-free.
The complications become more pronounced when you run multi-platform communication with your clients and customers. The risk of forgetting to follow up on some of the tickets always looms large. These tickets pile up in your chatbox or sit unaddressed in one of your mailboxes.
Unless you deal with them all at the right time, these unresponded queries will soon escalate to something detrimental to your business. Your customers will get frustrated and review you with negative scores. These negative reviews will eventually pile up to irreversibly dent your reputation.
If you are running a business that resembles the model of eCommerce or your digital storefront, it plays a crucial role in your overall performance. Thus, you can never risk such negative reviews. It is where the Helpwise SyncSpider collaboration helps you. You can automate all your customer queries since you get to manage all your platforms simultaneously.
Shared inbox access offers your team the opportunity to deal with queries irrespective of the platform they have been generated from. It can be your email, WhatsApp, webshop chat widget, or any social media account you have a presence in. The partnership makes you eligible to deal with everything at once.
What is SyncSpider?
SyncSpider integrations are specially built for eCommerce integrations. Among its many features, one of the most enticing aspects of SyncSpider is that it creates deep-action workflows instead of simple and linear ones. For instance, in a simple integration, when a new email is labeled, it creates a spreadsheet row.
In SyncSpider, if a new sale on Amazon works as a trigger, the results are layered. It translates into a search for updated rows. Next, it filters the rows to see if the product needs shipping. Finally, it ends in sending order data to shipping and fulfillment.
All that the user needs to do is create a Google Sheet, map its format to the CSV file and copy the elements of the CSV file in the Google Sheet. Even the starter pack of SyncSpider will run 1000 tasks on the elements of the sheet in the way you want. A task can contain multiple operations and your limit is as high as 100,000 operations, even with the most cheaply priced Starter Pack
As a retailer, you get more eCommerce-centric integrations in SyncSpider than what any other service has to offer. Its seamless execution flow helps you easily migrate your offline business to the online world. You can expand your number of sales channels by connecting webshops and marketplaces to your ERP.
Once you have your ERP in place, all you need to do is use it as your main data source and sync it to any app via SyncSpider. It offers you the facility to automate multiple data points at once so that the creation of product updates stay fast and seamless.
While using SyncSpider, you won’t have to worry about the software you were using earlier. It connects easily with legacy software to keep your digital storefront and brick-and-mortar shops in sync.
The multichannel inventory sync and management capabilities of SyncSpider support a lot of databases, including Windows Active Directory, Firebird, Microsoft SQL Server, Microsoft Access, MySQL, Oracle, etc.
Using the solution, you can connect your POS and ERP systems to the cloud apps and sync your legacy systems to your online store or CRM. While this solution allows you to match brick and mortar sales to your online stock, it also helps you collect data from online sources and store it locally. You can create scheduled or event-based triggers to keep your data in sync.
Legacy ERP software, like Navision, SAP, and AS400 are widely prevalent among enterprise companies. There are many other varieties of ERP software, with the total number running into thousands. It is important that your tool is compatible with them for seamless addition and transfer of capabilities, and it is where SyncSpider stands tall from the rest of the players in the market.
SyncSpider also has the compatibility to connect your local data to the most popular eCommerce tools, including Amazon, Shopify, MailChimp, woo, eBay, and more.
Previously, the only way to connect a local server to the cloud was via custom plugins and APIs. These were expensive to develop and maintain.
SyncSpider Integration: The Working Mechanism and the Ideal Set-Up
The Helpwise-SyncSpider integration makes it easy for you to transfer and receive data through mailboxes, contacts, WhatsApp messages, and SMS. You can organize the transfer by scheduling it beforehand at specific intervals or by an event.
There can be two types of trigger events for initiating a task. It could either be the successful completion of a different task or an API call.
The notion of Customer Success – as we had chosen as the topic to begin our discussion – gets flawless with this integration.
Assume a situation where you have set up a chatbox on your digital storefront. Customers will keep asking you a host of different questions, including information on your delivery time, order returns, refunds, and more.
This integration will help you set up a chatbot for these commonly posed questions. The chatbox will send auto-replies to these formulaic queries. However, you will face queries that would be more complex, nuanced, and layered. How would you deal with them?
It is where the integration proves effective.
For instance, if you integrate your email service with Helpwise in SyncSpider, you can automate the entire exchange of data transfer for each of your customers, including their contact details, chats, and leads. This single-point management would help you with all your customer’s data attributes. It would be swift to determine all your customer attributes, the frequency of your workflow, and the exact time when you want your data to be synced.
Once you’ve carried out the integration, you can synchronize your data transfer on autopilot and focus your time on improving your customer service in a far more innovative way. Your team will be free from carrying out these monotonous tasks throughout the day and get the scope to brainstorm new strategies and solutions, test them and optimize.
Why Helpwise Users Should Use SyncSpider?
SyncSpider solutions have multifarious benefits irrespective of the segment they belong to. Online Store owners can use SyncSpider to grow their store, and agencies can do more for their clients in half the time.
The inclusion of SyncSpider makes Helpwise users eligible to connect multiple databases on a single account and subsequently serve individual clients by creating sub-accounts for each integration. To better track each of your details, you can add timestamps to your syncs. You can also export your feeds to XLSX, CSV, XML, JSON, and TXT.
To learn more about this integration and how to carry it out, follow this step-by-step guide on how to integrate Helpwise to SyncSpider.