You want your team members to work as effectively and efficiently as possible, and you don’t want them to be hindered by unwieldy systems that slow them down. That almost goes without saying!
This is especially the case if you have a growing business that has to balance the needs of its customers against sales targets and internal matters.
There were over a whopping 281 billion emails sent and received each and every day in 2018. This figure is expected to rise to more than 347 billion daily emails by 2020.
Those figures can seem pretty intimidating to any business owner reliant upon their teams responding to such volumes.
One way to avoid this is by having your teams work together online as well as face-to-face. This doesn’t have to be complex if you invest in an inbox for groups, aka a shared mailbox.
What’s a Shared Inbox?
No employer wants a workforce that spends its entire day responding to and scouring through long email threads. No one wants a chaotic workplace where emails are lost, ignored, and deadlines are missed.
A shared inbox is a great solution to some of these concerns. It’s an inbox for groups that has everything in one place. It’s an inbox that lots of people can use to receive, send, and respond to emails from the same email address. All such communications can be tracked.
Such an inbox for groups is accessible by everyone you need to give access to, and it’s a means of sharing information and collaborating via one inbox without having to compromise on security.
There are no shared passwords involved and no reason to miss work tasks and deadlines. Using an inbox for groups can streamline digital communications and improve your business’ efficiency.
What Does It Do?
It allows team members to collaborate on a particular topic or task without having to send multiple emails and cc or bcc’s that inevitably clutter up inboxes and are the cause of many a workplace meltdown.
You can assign, chat, and tag team members and have stress-free collaboration.
Using an inbox for groups allows you to share emails with members of your team members, and you can track your email frequency, response rate, and performance.
So, how will it increase your team’s productivity?
Team members can chat about a particular project or issue within the same thread. It saves them time looking up lengthy email trails and combing through to see who’s been assigned which task.
Using an inbox for groups can speed up decision making and task completion, including email response time, because everyone in the team can see the thread. That way, tasks can quickly be assigned to team members without being “lost.”
Having “real-time” collaboration allows team members to offer customers better and faster support and achieve response targets.
Using an inbox for groups will save time because there’s no duplication of responses.
For example, two members of the same customer service team both reply in real-time to the same customer. You can save time and boost productivity because you can see live who is doing what and who is responsible for which task.
Because inbox for groups allows its users to tag one another, schedule meetings, share files and information, tasks, and queries can be completed faster.
There’s no need to forward emails and potentially risk disjointed communication between team members, clients, and customers.
For example, if you have a call center operation where a team member has previously dealt with a customer who has called in again, you can tag that team member for an update on the customer’s query.
Clearer Lines of Communication
Having a shared inbox means all your staff gets the same email at the same time. No one can say they didn’t receive something. Noones omitted from email threads, and everyone involved can act upon the tasks they are assigned.
It means that each staff member has to be accountable for reading and acting upon content, rather than the onus being on the business owner. No one can plead ignorance and ignore deadlines and timetables.
Less Time Wasted on Security Issues
There’s no need for a shared password. Each team member gets their own login for the same email address, so there’s less time wasted on any possible security risk you may have in a traditional shared email account.
It’s also possible to log all phone calls and texts within a group inbox email thread.
Work on the Go
A practical inbox for groups should be compatible not only for desktop computers but for staff who are working remotely or on the go outside the office.
They can access their shared inbox on their iOS or Android and still be part of the conversation.
Ready to Start Using an Inbox for Groups?
If you want to make your teams more productive and help them reach their performance targets, try our inbox for groups solution for free.
Investing in a shared inbox can minimize time spent on emails, give you and your teams that lovely zero mailboxes feel, and streamline your teams’ performance, client relationships, and customer service.
Let us tell you how you can get a return on your investment today.
We can give you a free 14-day trial, and you can sign up, create email boxes, and involve your team members for 30 days, all without a credit card.