productivity Archives

Shared Inbox

8 Gmail Hacks for Customer Service: The Most Complete Guide

If you’ve just started out your business, we are sure you’ve resorted to the mainstream channel of customer service – Emails. Emails have been the lifeblood of business communication for…

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Customer Service AI: Most Complete Guide to Deploying It

It’s the early 2000s. Flip phones were all the rage, dial-up internet was still a thing, and the sound of “You’ve got mail!” was music to your ears. You’re daydreaming…

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How to Write Effective ChatGPT Prompts for Customer Service 3

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Tips & Tricks

How to Write Effective ChatGPT Prompts for Customer Service

ChatGPT has amazing potential for customer service However, despite popular belief, customer service teams still can’t fully automate customer request handling using ChatGPT as it is. AI-based chatbots lack soft…

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8 Rare Customer Service Skills AI Can’t Replace & How to Gain Them 4

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Best Customer Service Tips

8 Rare Customer Service Skills AI Can’t Replace & How to Gain Them

If you believe today’s AI can fully replace your customer service team, that’s a sure sign you should invest in your team’s training, right now. The global adoption of AI…

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Customer Feedback 101: Most Complete Guide to Collecting & Using it 5

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Tips & Tricks

Customer Feedback 101: Most Complete Guide to Collecting & Using it

It’s All About Customers These Days So, you are building a thriving business and are moving mountains to serve your clients in the best way possible. You treat them like…

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Shared Inbox

5 reasons your support team should use a shared inbox

We often complain ourselves, or hear others complaining about how they did not get a reply from the support staff of a particular e-commerce website. Our support tickets stay pending…

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