All businesses want to shine in the marketplaces filled with hungry competitors. A lot of companies just like yours are competing for recurring customer dollars i.e customer retention. While…
Are you drowning in customer support requests? Are you in need of extra help in handling customer queries? Well, optimizing customer support processes will definitely make your agents more…
Imagine ordering a pair of sneakers 👟 from an online store only to have the wrong size delivered! You then try to complain only to notice the store offers Facebook customer service only! You…
According to a study by Salesforce, 84% of customers say the company’s experience is just as important as its products and services. Companies like Amazon, which has built its…
Imagine a chef without the right utensils or an architect without blueprints. That’s what it’s like when a customer service-led growth (CSLG) strategy doesn’t have the right tools or…
It is Saturday night, and you and your parents, decide to watch a movie/series on Netflix. You switch on the smart TV, log into your Netflix account, and browse for random suggestions. While…
Amazon’s CEO, Jeff Bezos, is known to leave one seat empty at the company’s executive meetings. It’s for the most important person in the room—the customer. And while…
Back in 2018, Amazon charged a Georgia-based lady (the US) a humongous US$ 7455 to deliver three boxes of toilet paper. Initially, the woman thought the e-commerce goliath would identify its…
In his book, the “The Art Of War,” Sun Tzu said, “Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.” Now, why are we quoting a book…
When it comes to creating a world-class customer experience, many companies could learn a thing or two from the Happiest Place on Earth – Disney theme parks. Disney and its theme parks put a…