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How to Capture & Use Competitor Intelligence for Customer Service-led Growth?
All businesses want to shine in the marketplaces filled with hungry competitors. A lot of companies just like yours are competing for recurring customer dollars i.e customer retention. While…
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6-Step Proven Framework for Hiring Customer Support Agents
Are you drowning in customer support requests? Are you in need of extra help in handling customer queries? Well, optimizing customer support processes will definitely make your agents more…
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Best 7 eCommerce Customer Service Tools of 2023
Imagine ordering a pair of sneakers 👟 from an online store only to have the wrong size delivered! You then try to complain only to notice the store offers Facebook customer service only! You…
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Ultimate Guide to Customer Profiling for Customer Service-Led Growth
According to a study by Salesforce, 84% of customers say the company’s experience is just as important as its products and services. Companies like Amazon, which has built its…
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Complete Guide to Setting Up Customer Service-led Growth Processes
Imagine a chef without the right utensils or an architect without blueprints. That’s what it’s like when a customer service-led growth (CSLG) strategy doesn’t have the right tools or…
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AI vs. Non-AI Customer Service Software: Which is Right for Your Business?
It is Saturday night, and you and your parents, decide to watch a movie/series on Netflix. You switch on the smart TV, log into your Netflix account, and browse for random suggestions. While…
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How to Capture Customer Intelligence for Customer-service Led Growth
Amazon’s CEO, Jeff Bezos, is known to leave one seat empty at the company’s executive meetings. It’s for the most important person in the room—the customer. And while…
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Customer Service Processes 101: Complete Guide to Set up
Back in 2018, Amazon charged a Georgia-based lady (the US) a humongous US$ 7455 to deliver three boxes of toilet paper. Initially, the woman thought the e-commerce goliath would identify its…
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How to create a bullet-proof Customer service-led growth strategy
In his book, the “The Art Of War,” Sun Tzu said, “Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat.” Now, why are we quoting a book…
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The Ultimate Guide to Customer service-led growth
When it comes to creating a world-class customer experience, many companies could learn a thing or two from the Happiest Place on Earth – Disney theme parks. Disney and its theme parks put a…
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