Manage Facebook conversations collaboratively | Helpwise

Collaborate on Facebook conversations with your team

Manage Facebook conversations along with queries from other channels in a single place with your team in a collaborative manner.

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Manage conversations from multiple channels in a centralized place

Manage customer communication across multiple channels from a single place with your team members.
Using Helpwise, sort conversations by tags, do performance analysis of your team members and more.

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Assign conversations or chat internally inside the conversation using notes

Assign conversations to team members, and create accountability or collaborate with them on customer queries. Notes & Mentions allow for faster internal team communication and quick query resolution.

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Automate conversation handling using rules

With Helpwise's smart assign feature and automation rules, conversations get assigned to your team automatically based on conditions set by you. It can be either workload, specific keywords in the conversation, recipient address, working hours and more.

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