Ensure fast response times by setting up time-based SLA rules

Set top-notch customer service standards by creating SLA rules that trigger actions like assign, tag & reply when a conversation stays unattended for a certain period of time.

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Automatic conversation escalation and assignment

Using Helpwise, you can set up SLAs that will handle the query escalation and assignment if a conversation stays unreplied or unassigned for a certain period of time.
This will ensure that all conversations are attended to quickly by your team and no conversation goes unreplied.

Automatic conversation tagging

Using Helpwise, you can set up SLAs that will handle the query tagging and categorization if a conversation stays unreplied or unassigned for a certain period of time.
This will ensure that all conversations are responded to quickly. The conversations are automatically tagged and categorized as important conversations which your team needs to attend to.

Automated personalized replies

Rules allow you to send automated replies that you can personalize using variables. You can put certain conditions like:

Send an auto-reply if a customer query contains a certain keyword.
Send an auto-reply if a message is received during a certain time period.
Send an auto-reply if a message is received from a specific customer.

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The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question quickly and had it sorted out asap. I can see this is a tool that I will be using every day as a vital part of my business tech stack.