Set top-notch customer service standards by creating SLA rules that trigger actions like assign, tag & reply when a conversation stays unattended for a certain period of time.
Using Helpwise, you can set up SLAs that will handle the query escalation and
assignment if a conversation stays unreplied or unassigned for a certain period of
This will ensure that all conversations are attended to quickly by your team and no conversation goes unreplied.
Using Helpwise, you can set up SLAs that will handle the query tagging and
categorization if a conversation stays unreplied or unassigned for a certain period
This will ensure that all conversations are responded to quickly. The conversations are automatically tagged and categorized as important conversations which your team needs to attend to.
Rules allow you to send automated replies that you can personalize using variables. You can put certain conditions like:
After our first login, we immediately saw the potential. Their team is always ready to help and listen to suggestions, which sealed the deal after my first interaction. Helpwise has everything we were looking for at a reasonable price point.
The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question quickly and had it sorted out asap. I can see this is a tool that I will be using every day as a vital part of my business tech stack.