$25 per user per month
$29 per user per month
$65 per user per month
You can add more inboxes.
|Website Chat Widget|
|WhatsApp (Powered By Twilio)|
|Social Media (Facebook & Twitter)|
|Integrations (CRM + Zapier)|
by switching to Helpwise
🎁 Get Front account migration support for free of cost
Team inboxes for Email, SMS, WhatsApp and your business social media account is a must for growing teams.Learn more
With Helpwise live chat widget, you can convert more leads and reduce churn rate by providing instant solution to your customers.Learn more
We all love Gmail, Outlook & other awesome email clients. So, we have made sure that Helpwise feels as easy as these common email services.
FrontApp shows conversations more like the form of tickets. You'll definitely miss the email feel there.
Both Helpwise and FrontApp provides Twitter, Facebook and WhatsApp shared inbox.
What you will miss at FrontApp is the native UI, which makes it hard to differentiate between conversations from different platforms.
Helpwise provides the option to manage aliases, like you do in your Gmail account or other email accounts.
But FrontApp doesn't support multiple aliases. It simply allows you to change the from address, while replying. By the way, you can also change from address in Helpwise as well.
Since Helpwise clearly shows different sections of shared inbox, it is easy to find the conversation when they move around.
Whether you assign the conversation to your team member or unassign, it is always easy to find the conversation. Whereas, FrontApp is confusing at times, when conversations move around the team.
Helpwise unified inbox is separate from all the shared inboxes. This makes you focus on important conversations easily and enjoy the benefit of unified inbox without distraction.
FrontApp doesn't have a unified inbox and conversations are scattered everywhere. Making it hard to find the relevant conversation.
It hits you when you start to scale. Period. FrontApp is way expensive than Helpwise, making it even expesive for teams scaling at a fast pace.
Set up a hub of your dozens of customer communication email mailboxes in minutes.
Route emails to right people in team, leave real-time chat notes within email threads to send right replies - every time.
Connect your other business tools to make most of the data and setup workflows to automate processes.
Get access to a team of caring & knowledgeable customer support agents to help you with all your queries.
Easy to setup chat widget allows you to communicate with your customers directly from your platform. Solve customer queries quickly and capture leads.
If you are on your workdesk or in the field or traveling, Helpwise is always a click away. Access your team emails from our web app and mobile apps.
We have written down answers to some of the frequently asked questions. But, if you still have any queries, feel free to ping us on chat or email as at firstname.lastname@example.org.
A shared inbox is an inbox that allows multiple people to send and receive email from the same address. This is great for a company that might want to share the load of responding to customer inquiries, for example. Any member of the shared mailbox may respond to an email sent to the shared address. And, you can easily track performance of your team members & other key metrics around these emails.
Why to use shared inbox?
Yes, you get 14-day free trial. Signup, create inboxes, invite your team members and use Helpwise for 14 days for free. No credit card required.
Helpwise Shared Inbox is a great fit for any team that receives a lot of emails & multiple team members can either reply to those emails or need access to those emails. We have seen that following teams usually find shared inbox really useful:
Good question. We have seen that as you start growing as a team, multiple team members handle a common email account like email@example.com or firstname.lastname@example.org. As long as founders or core team is doing this, it is fine but it starts becoming chaotic when you start onboarding new team members. Once you delegate these emails to your employees, you are not only prone to privacy of customer data risks but also, you can't really track who is doing good & bad.
As you scale and number of emails start to increase, it becomes even more chaotic to evenly shared the work load among team members in an automatic manner. So, instead of sharing passwords for your team email accounts, you should opt for a shared inbox software.
How a shared inbox can help you scale faster with less chaos & fewer mistakes?
Your team starts enjoying the benefits of using a shared inbox within minutes of getting onboarded. By efficiently sharing the work load among different team members & avoiding any duplicate work, your team will become more productive.
Your team will save up to 25 hours per agent per month which can easily be channelized to do other high value tasks. Moreover, the average response time to your emails will come down hence resulting in quick replies and happy customers.
Absolutely! You can use Helpwise not only as our web app but also on your Android and iOS device.
Absolutely! it is safe to connect your Google account as Helpwise's use of information received, and Helpwise's transfer of information to any other app, from Google APIs will adhere to Google's Limited Use Requirements.