Some team members spend most of their time using internal tools like Basecamp and some might not have access to Helpwise in your organization. If you want these team members to get notified about new customer conversations, and activities taking place inside Helpwise, you can integrate your Basecamp account and send Helpwise notifications directly in specific chats.
Things you can do using the Helpwise-Basecamp integration:
Answer all customer queries across multiple channels from one single place in less time.
Integrating Basecamp with Helpwise takes less than 30 seconds. Just click on Connect Basecamp, follow the on-screen instructions and set up the integration without too much hassle.
Get access to all your Helpwise conversations in Basecamp and answer them in less time.
Social Media Manager
Helpwise helps me manage my customer service tasks efficiently because I can monitor so many channels in just one dashboard. No need to open each channel's website to interact with customers.
The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question quickly and had it sorted out asap. I can see this is a tool that I will be using every day as a vital part of my business tech stack.