By integrating your Capsule account with Helpwise, you can track task information directly on your Helpwise account. You can also create and update tasks in Capsule associated with your Helpwise contact.
Things you can do using the Helpwise-Capsule integration:
Helpwise has a 2-way sync integration with Capsule. This means, your team won't have to update the information on both apps, every time. All customer information gets available in an instant.
Integrating Capsule with Helpwise takes less than 30 seconds. Just click on Connect Capsule, choose the Capsule account you wish to connect with Helpwise and you're done.
Pull key customer details from Capsule like contact info, tasks and company information into Helpwise to give your agents a full view of your customers.
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Helpwise helps me manage my customer service tasks efficiently because I can monitor so many channels in just one dashboard. No need to open each channel's website to interact with customers.
The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question quickly and had it sorted out asap. I can see this is a tool that I will be using every day as a vital part of my business tech stack.