Manage customer conversations on Facebook from a central platform

Empower your agents to manage Facebook messages and comments along with queries from other channels on a single centralized platform. No more app switching leading to improved accountability and better automation.

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Developed by
Helpwise
More Info
Helpwise x Facebook

Description

By integrating your Facebook account with Helpwise, multiple team members will be able to talk to customers through your Facebook company page. You will be able to manage those conversations alongside queries from other customer communication channels.

Things you can do using the Helpwise-Facebook integration:

Multiple team members can manage Facebook comments and messenger conversations with customers.
Assign conversations to your team members.
Mention team members or leave notes inside conversation threads.
Tag conversations for better trackability.
See reports and analytics on team performance using reports.

Help agents work faster

Answer all customer queries across multiple channels from one single place in less time.

Quick and easy setup

Integrating Facebook with Helpwise takes less than 30 seconds. Just click on Connect Facebook follow the on-screen instructions and set up the integration without too much hassle.

One-click access to Facebook Engagements

Get access to all your Facebook comments & conversations on Helpwise and answer them in less time.

Trusted by over 5000+ users

Abraham C

Social Media Manager

Helpwise helps me manage my customer service tasks efficiently because I can monitor so many channels in just one dashboard. No need to open each channel's website to interact with customers.

Angie N

Web Designer

The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question quickly and had it sorted out asap. I can see this is a tool that I will be using every day as a vital part of my business tech stack.