Manage customer conversations on facebook from a central platform
Empower your agents to manage facebook messages and comments along with queries from other channels on a single centralised platform. No more app switching, improved accountability and better automation.
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Categories
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Free
Starter plan start at $45/month
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Developed by
Helpwise
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More Info
Documentation
Description
By integrating your Facebook account with Helpwise, multiple team members will be able to talk to customers through your Facebook company page. You will be able manage those conversations alongside queries from your other customer communication channels.
Things you can do using the Helpwise-Facebook integration:
- Multiple team members can manage Facebook comments and messenger conversations with customers.
- Assign conversations to your team members.
- Mention team members or leave notes inside conversation threads.
- Tag conversations for better trackability.
- See reports and analytics on team performance using reports.
Help Agents work faster
Answer all customer queries across multiple channels from one single place in less time. Answer all customer queries across multiple channels from one single place in less time.
Quick and easy setup
Integrating Facebook with Helpwise takes less then 30 seconds. Just click on Connect Facebook and follow the on-screen instructions and setup the integration without too much hassle.
One-click access to Hubspot Engagements
Answer all customer queries across multiple channels from one single place in less time. Answer all customer queries across multiple channels from one single place in less time.
Trusted by over 5000+ users
Abraham C
Social Media Manager
Helpwise helps me manage my customer service tasks efficiently because I can monitor so many channels in just one dashboard. No need to open each channel's website to interact with customers.
Angie N
Web Designer
The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question quickly and had it sorted out asap. I can see this is a tool that I will be using every day as a vital part of my business tech stack.
Have Questions?
Experience world class support that our customers rave about. We're here to see you grow. Reach out to us via Live Chat or check out our help docs.
