Want to manage calls and sms inside your Helpdesk?
Empower your agents to make and recieve calls using a Plivo number inside Helpwise. Integrate Plivo to get calling and sms channels inside your helpdesk, and provide a better customer service.
-
Categories
-
Developed by
Helpwise
-
More Info
Helpwise x Plivo
Description
By integrating your Plivo account with Helpwise, you can send SMS using your Plivo number and assign conversations, mention your team members and manage those conversations alongside queries from other customer communication channels.
Things you can do using the Helpwise-Plivo integration:
- Multiple team members can use a single Plivo number to talk to customers.
- Assign conversations to your team members.
- Mention team members or leave notes inside conversation threads.
- Tag conversations for better trackability.
- See reports and analytics on team performance using reports.
Help agents work faster
Answer all customer queries across multiple channels from one single place in less time.
Quick and easy setup
Integrating Plivo with Helpwise takes less than 30 seconds. Just click on Connect Plivo, follow the on-screen instructions and set up the integration without too much hassle.
One-click access to Plivo Engagements
Get access to all your Plivo SMSes on Helpwise and answer them in less time.
Trusted by over 5000+ users
Abraham C
Social Media Manager
Helpwise helps me manage my customer service tasks efficiently because I can monitor so many channels in just one dashboard. No need to open each channel's website to interact with customers.
Angie N
Web Designer
The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question quickly and had it sorted out asap. I can see this is a tool that I will be using every day as a vital part of my business tech stack.
Have Questions?
Experience world class support that our customers rave about. We're here to see you grow. Reach out to us via Live Chat or check out our help docs.
