Want to manage calls and SMS inside your Helpdesk?

Empower your agents to send and receive SMS using a RingCentral number inside Helpwise. Integrate RingCentral to get your SMS channel inside your helpdesk, and provide better customer service.

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Helpwise
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Helpwise x Ring Central

Description

By integrating your RingCentral account with Helpwise, multiple team members will be able to use a single RingCentral number to send SMS to customers. You will be able to manage those conversations alongside queries from other customer communication channels.

Things you can do using the Helpwise-RingCentral integration:

Multiple team members can use a single RingCentral number to send SMSes to customers.
Assign conversations to your team members.
Mention team members or leave notes inside conversation threads.
Tag conversations for better trackability.
See reports and analytics on team performance using reports.

Help agents work faster

Answer all customer queries across multiple channels from one single place in less time.

Quick and easy setup

Integrating RingCentral with Helpwise takes less than 30 seconds. Just click on Connect RingCentral, follow the on-screen instructions and set up the integration without too much hassle.

One-click access to RingCentral Engagements

Get access to all your RingCentral SMSes on Helpwise and answer them in less time.

Trusted by over 5000+ users

Abraham C

Social Media Manager

Helpwise helps me manage my customer service tasks efficiently because I can monitor so many channels in just one dashboard. No need to open each channel's website to interact with customers.

Angie N

Web Designer

The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question quickly and had it sorted out asap. I can see this is a tool that I will be using every day as a vital part of my business tech stack.