Connect everything, Achieve anything | Helpwise

Want to manage calls and SMS inside your Helpdesk?

Empower your agents to make and receive calls using a Twilio number directly from Helpwise. Integrate Twilio to get calling and SMS channels inside your helpdesk, and provide better customer service.



By integrating your Twilio account with Helpwise, you can send SMS using your Twilio number and assign conversations, mention your team members and manage those conversations alongside queries from other customer communication channels.

Things you can do using the Helpwise-Twilio integration:

  1. Send SMS to customers using your Twilio number.
  2. Assign conversations to your team members.
  3. Mention team members or leave notes inside conversation threads.
  4. Tag conversations for better trackability.
  5. See reports and analytics on team performance using reports.
Help agents work faster

Answer all customer queries across multiple channels from one single place in less time.

Quick and easy setup

Integrating Twilio with Helpwise takes less than 30 seconds. Just click on Connect Twilio, follow the on-screen instructions and set up the integration without too much hassle.

One-click access to Twilio Engagements

Get access to all your Twilio SMSes on Helpwise and answer them in less time.

Trusted by over 5000+ users

Abraham C

Social Media Manager

Helpwise helps me manage my customer service tasks efficiently because I can monitor so many channels in just one dashboard. No need to open each channel's website to interact with customers.

Angie N

Web Designer

The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question quickly and had it sorted out asap. I can see this is a tool that I will be using every day as a vital part of my business tech stack.

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