Empower your agents to manage tweets and direct messages (DMs) along with queries from other channels on a single centralized platform. No more app switching leading to improved accountability and better automation.
Starter plan starts at$45/month
By integrating your Twitter account with Helpwise, multiple team members will be able to interact with customers through your Twitter account. You will be able to easily manage those conversations alongside queries from other customer communication channels.
Things you can do using the Helpwise-Twitter integration:
Answer all customer queries across multiple channels from one single place in less time.
Integrating Twitter with Helpwise takes less than 30 seconds. Just click on Connect Twitter, follow the on-screen instructions and set up the integration without too much hassle.
Access and respond to tweets and messages right from Helpwise. You can also assign, mention, and tag conversations for quick query resolution.
Social Media Manager
Helpwise helps me manage my customer service tasks efficiently because I can monitor so many channels in just one dashboard. No need to open each channel's website to interact with customers.
The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question quickly and had it sorted out asap. I can see this is a tool that I will be using every day as a vital part of my business tech stack.