$20 per user per month
$59 per month
$119 per month
|Minimum users required||1||1||5|
|WhatsApp (Powered By Twilio)|
|Team performance Analytics|
by switching to Helpwise
🎁 Get Intercom account migration support for free of cost
Team inboxes for Email, SMS, WhatsApp and your business social media account is a must for growing teams.Learn more
With Helpwise live chat widget, you can convert more leads and reduce churn rate by providing instant solution to your customers.Learn more
Unlike Intercom, Helpwise offers the ability to manage & collaborate on your team emails & social media conversations like Facebook chats, Whatsapp conversations, Twitter DMs, SMS right from one platform. Intercom offers live chat only and the cost for just 1 channel is more than all of our pricing plans combined.
Intercom doesn’t have automation rules under its cheapest plan. To be able to automate conversation assignments, tagging, replies, you would have to pay $119/month on Intercom. Whereas, on Helpwise, you can get those features for a mere $25/month.
Intercom does offer the ability to send bulk outbound emails to users and leads but this feature is not available on their $59/month. On Helpwise, you can get this same feature just for $25/month.
Intercom does provide an analytics feature for the conversations that come in. Intercom’s analytics don’t provide information on the team performance. The team reporting feature comes on the $119/month plan. On Helpwise, you get advanced analytics including team reporting on the $25/month plan.
The round robin feature allows automatic equal distribution of conversations across team members without having to create any rules. This feature is available on Helpwise’s $25/month plan whereas on Intercom, you would only get this feature on their $119/month plan.
Helpwise unified inbox is separate from all the shared inboxes. This makes you focus on important conversations easily and enjoy the benefit of a unified inbox without distraction. Intercom doesn't have a unified inbox and conversations are scattered everywhere. Making it hard to find the relevant conversation.
Easy to setup chat widget allows you to communicate with your customers directly from your platform. Solve customer queries quickly and capture leads.
Learn how companies around the globe use Helpwise to build stronger relationships with their customers and change the way they do business.
If you are on your workdesk or in the field or traveling, Helpwise is always a click away. Access your team emails from our web app and mobile apps.
We have written down answers to some of the frequently asked questions. But, if you still have any queries, feel free to ping us on chat or email as at email@example.com.
A shared inbox is an inbox that allows multiple people to send and receive email from the same address. This is great for a company that might want to share the load of responding to customer inquiries, for example. Any member of the shared mailbox may respond to an email sent to the shared address. And, you can easily track performance of your team members & other key metrics around these emails.
Why to use shared inbox?
Yes, you get 7-day free trial. Signup, create inboxes, invite your team members and use Helpwise for 7 days for free. No credit card required.
Helpwise Shared Inbox is a great fit for any team that receives a lot of emails & multiple team members can either reply to those emails or need access to those emails. We have seen that following teams usually find shared inbox really useful:
Good question. We have seen that as you start growing as a team, multiple team members handle a common email account like firstname.lastname@example.org or email@example.com. As long as founders or core team is doing this, it is fine but it starts becoming chaotic when you start onboarding new team members. Once you delegate these emails to your employees, you are not only prone to privacy of customer data risks but also, you can't really track who is doing good & bad.
As you scale and number of emails start to increase, it becomes even more chaotic to evenly shared the work load among team members in an automatic manner. So, instead of sharing passwords for your team email accounts, you should opt for a shared inbox software.
How a shared inbox can help you scale faster with less chaos & fewer mistakes?
Your team starts enjoying the benefits of using a shared inbox within minutes of getting onboarded. By efficiently sharing the work load among different team members & avoiding any duplicate work, your team will become more productive.
Your team will save up to 25 hours per agent per month which can easily be channelized to do other high value tasks. Moreover, the average response time to your emails will come down hence resulting in quick replies and happy customers.
Absolutely! You can use Helpwise not only as our web app but also on your Android and iOS device.
Absolutely! it is safe to connect your Google account as Helpwise's use of information received, and Helpwise's transfer of information to any other app, from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.