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What makes Helpwise Shared Inbox the best Intercom alternative?
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Intercom alternative share inbox shared mailbox

More Features, Better Pricing, Helpful Support Team

Let’s compare Helpwise and Intercom offerings. And, also how much you can save per year by switching to Helpwise.
Helpwise Premium
$20 per user per month
Intercom Start
$59 per month
Intercom Grow
$119 per month
Minimum users required 1 1 5
Email Inbox
SMS Inbox
WhatsApp (Powered By Twilio)
Saved Replies
Help Center
Outbound Email
Automation Rules
Round Robin
Team performance Analytics
Annual Savings
by switching to Helpwise
$4,680 $11,880
Start 7-day free trial now

🎁 Get Intercom account migration support for free of cost

Setup your support team on Helpwise easily

Helpwise allows you to manage all your communication methods with your customer at one place. With shared inboxes for email, SMS, WhatsApp, website chat widget and social media accounts, you can easily collaborate with your team.
Intercom alternative Helpwise team inboxes
Helpwise Team Inboxes

Team inboxes for Email, SMS, WhatsApp and your business social media account is a must for growing teams.

Learn more
Intercom Alternative Helpwise website chat widget
Live Chat Widget

With Helpwise live chat widget, you can convert more leads and reduce churn rate by providing instant solution to your customers.

Learn more
Intercom alternative Helpwise Help Center
Help Center

Easily setup a Help Center website for your customers and reduce the support queries.

Learn more

Make It Easier For Your Team To Manage Customer Conversations

Scale your team easily using Helpwise. Spend less time on training new folks with easy to understand UI and forget about paying ridiculous cost. It is easier to find the relevant conversation and respond to them than Intercom.
Shared inboxes for email & social media channels

Unlike Intercom, Helpwise offers the ability to manage & collaborate on your team emails & social media conversations like Facebook chats, Whatsapp conversations, Twitter DMs, SMS right from one platform. Intercom offers live chat only and the cost for just 1 channel is more than all of our pricing plans combined.

No Automation Rules

Intercom doesn’t have automation rules under its cheapest plan. To be able to automate conversation assignments, tagging, replies, you would have to pay $119/month on Intercom. Whereas, on Helpwise, you can get those features for a mere $25/month.

No Outbound Email feature

Intercom does offer the ability to send bulk outbound emails to users and leads but this feature is not available on their $59/month. On Helpwise, you can get this same feature just for $25/month.

No Team Analytics

Intercom does provide an analytics feature for the conversations that come in. Intercom’s analytics don’t provide information on the team performance. The team reporting feature comes on the $119/month plan. On Helpwise, you get advanced analytics including team reporting on the $25/month plan.

Round Robin

The round robin feature allows automatic equal distribution of conversations across team members without having to create any rules. This feature is available on Helpwise’s $25/month plan whereas on Intercom, you would only get this feature on their $119/month plan.

Unified Inbox

Helpwise unified inbox is separate from all the shared inboxes. This makes you focus on important conversations easily and enjoy the benefit of a unified inbox without distraction. Intercom doesn't have a unified inbox and conversations are scattered everywhere. Making it hard to find the relevant conversation.

Intercom alternative Helpwise Help Center

Help Center For Your Product Guides

  • Easy to setup & customize
  • Share guide links easily in your replies
  • Custom domain to personalise the site
  • Track customer response on help guides

Chat Widget For Your Website

Easy to setup chat widget allows you to communicate with your customers directly from your platform. Solve customer queries quickly and capture leads.

  • Capture leads coming to your website
  • Automatic email reply allows you to conversate with the visitor even when they are not on your platform
  • Provide resolution in less time, leading to happy customer
Ready to signup? Start For Free
Intercom alternative Helpwise website live chat widget

Hear from our customers

Learn how companies around the globe use Helpwise to build stronger relationships with their customers and change the way they do business.

Incredible Team with an Impressive Product
Helpwise is a great command center for client care & support. After our first login, we immediately saw the potential. Looking for a more cost-effective solution for our current provider (Zendesk), we were happy to find Helpwise. Even more of a surprise was the team heading Helpwise. Always ready to help and listen to suggestions, which sealed the deal after my first interaction.
-Steven B
Excellent Intercom alternative at a fraction of the price
Comprehensive support solution that includes shared inboxes for email, SMS, website chat, WhatsApp etc. Since becoming a customer, I've submitted lots of feature requests and many of them have already been implemented. They usually respond to my inquiries within minutes, and they're always very helpful and courteous.
-Brad K
Really good and efficient solution for shared and private mailboxes!
Ease of use, Great Support (chat) which is able to give answers to all questions or solve (whenever possible) problems within very short time, Easy to share mailboxes between different coworkers, no duplicate actions, Possibility to get rid of other helpdesk systems, Unlimited storage of old(closed) emails. Perfect repository
-Torsten S

Shared Inbox For Web, iOS and Android

If you are on your workdesk or in the field or traveling, Helpwise is always a click away. Access your team emails from our web app and mobile apps.

Intercom alternative Helpwise mobile app android and ios

Have Questions about Helpwise Shared Inbox? Check out these FAQs

We have written down answers to some of the frequently asked questions. But, if you still have any queries, feel free to ping us on chat or email as at

A shared inbox is an inbox that allows multiple people to send and receive email from the same address. This is great for a company that might want to share the load of responding to customer inquiries, for example. Any member of the shared mailbox may respond to an email sent to the shared address. And, you can easily track performance of your team members & other key metrics around these emails.

Why to use shared inbox?

  1. If you have multiple team members sharing a single email address login, you must move them to a shared inbox to ensure uniform sharing of load, to have tracking & transparency on who is doing what and to ensure data security.
  2. Shared inbox also saves you from sending duplicate replies with different information. It shows you if someone else from your team is replying to a particular email in real-time hence stopping you from sending a duplicate reply.
  3. No more CCs, BCCs and forwards required as everyone has access to the email. You can easily tag other team members internally without cc'ing or forwarding email.
  4. Collaborate with different team members within the email thread to send correct replies - everytime!
  5. Integrate with other business tools to take better decisions & automate workflows

Yes, you get 7-day free trial. Signup, create inboxes, invite your team members and use Helpwise for 7 days for free. No credit card required.

Helpwise Shared Inbox is a great fit for any team that receives a lot of emails & multiple team members can either reply to those emails or need access to those emails. We have seen that following teams usually find shared inbox really useful:

  1. Customer Support Team: All customer queries drop into a single inbox from where these queries can be assigned to different support agents to provide quick query resolutions.
  2. Customer Success Team: To ensure that everyone from Customer Support Team are on the same page for every customer & providing great experience to existing customers.
  3. Sales Team: Never miss a single lead & always reply in time to potential leads and ongoing deal threads. Collaborate with other team members on pricing, offers & contacts.
  4. Finance Team: Manage all your accounting, billing & approvals emails from single shared mailbox.
  5. HR Team: Manage all your inbound job applications, interview schedules from single mailbox. Get feedback from other team members on candidates by using inbuilt collaboration features. No more internal emails or random chat pings.
  6. Procurement Team: Make purchasing super easy & trackable by brining in all your procurement related emails in single shared inbox.
  7. Operations Team: Operations will no longer require gazillions of CCs, BCCs and Forwards. Have every stakeholder in the same inbox and get things done efficiently.

Good question. We have seen that as you start growing as a team, multiple team members handle a common email account like or As long as founders or core team is doing this, it is fine but it starts becoming chaotic when you start onboarding new team members. Once you delegate these emails to your employees, you are not only prone to privacy of customer data risks but also, you can't really track who is doing good & bad.

As you scale and number of emails start to increase, it becomes even more chaotic to evenly shared the work load among team members in an automatic manner. So, instead of sharing passwords for your team email accounts, you should opt for a shared inbox software.

How a shared inbox can help you scale faster with less chaos & fewer mistakes?

  • You can easily share the workload among team members to ensure timely replies
  • Use in-built automation and workflows to boost producivity of your agents and other team members
  • As every team member has his/her own login for the same email address, it takes care of any security risk that may arise in a shared email account.
  • Put a full stop on sending contradicting duplicate replies, that happens when multiple team members are sharing an email account and not aware that someone else is also replying to the same email.

Your team starts enjoying the benefits of using a shared inbox within minutes of getting onboarded. By efficiently sharing the work load among different team members & avoiding any duplicate work, your team will become more productive.

Your team will save up to 25 hours per agent per month which can easily be channelized to do other high value tasks. Moreover, the average response time to your emails will come down hence resulting in quick replies and happy customers.

Absolutely! You can use Helpwise not only as our web app but also on your Android and iOS device.

Absolutely! it is safe to connect your Google account as Helpwise's use of information received, and Helpwise's transfer of information to any other app, from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

Still have a question? Try Our Helpwise Help Guides or ping us on chat support

Want to know how Helpwise can help your team and solve your use case?

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