Helpwise Live Chat widget comes with automatic lead capturing option. As the lead starts a conversation with you, it will automatically asks for their email. This enables you to reach out to them even if they leave your site.
Distribute your incoming chat conversations among your team members and collaborate with your team to provide quick resolution.
Helpwise Live Chat widget tracks URLs a person visit on your web app. You can easily track this information to find out on which URL your user is currently on.
Knowing Browser and operating system the user is currently on, helps in debugging that technical concerns easily. Live Chat widget automatically tracks this info and show it to the agent.
Helpwise provides you detailed analytics on your chat frequency, response rates & individual performance. So, now that you can measure it, you can easily improve it. 😎
Automate processes & share information across your other businesss tools. For example, fetch customer information from Pipedrive.
Get up & running with our easy to setup live chat widget within minutes.
Create an account, create chat widget inbox & invite your team members
After creating the inbox, you will get the widget code. Copy it from there and paste at the end of body on your web app.
That's it! your Live chat widget is active and you can start receiving message from your customer in your inbox.
If you are on your workdesk or in the field or traveling, Helpwise is always a click away. Access your team emails from our web app and mobile apps.
We have written down answers to some of the frequently asked questions. But, if you still have any queries, feel free to ping us on chat or email as at email@example.com.
A shared inbox is an inbox that allows multiple people to send and receive email from the same address. This is great for a company that might want to share the load of responding to customer inquiries, for example. Any member of the shared mailbox may respond to an email sent to the shared address. And, you can easily track performance of your team members & other key metrics around these emails.
Why to use shared inbox?
Yes, you get 7-day free trial. Signup, create inboxes, invite your team members and use Helpwise for 7 days for free. No credit card required.
Helpwise Shared Inbox is a great fit for any team that receives a lot of emails & multiple team members can either reply to those emails or need access to those emails. We have seen that following teams usually find shared inbox really useful:
Good question. We have seen that as you start growing as a team, multiple team members handle a common email account like firstname.lastname@example.org or email@example.com. As long as founders or core team is doing this, it is fine but it starts becoming chaotic when you start onboarding new team members. Once you delegate these emails to your employees, you are not only prone to privacy of customer data risks but also, you can't really track who is doing good & bad.
As you scale and number of emails start to increase, it becomes even more chaotic to evenly shared the work load among team members in an automatic manner. So, instead of sharing passwords for your team email accounts, you should opt for a shared inbox software.
How a shared inbox can help you scale faster with less chaos & fewer mistakes?
Your team starts enjoying the benefits of using a shared inbox within minutes of getting onboarded. By efficiently sharing the work load among different team members & avoiding any duplicate work, your team will become more productive.
Your team will save up to 25 hours per agent per month which can easily be channelized to do other high value tasks. Moreover, the average response time to your emails will come down hence resulting in quick replies and happy customers.
Absolutely! You can use Helpwise not only as our web app but also on your Android and iOS device.
Absolutely! it is safe to connect your Google account as Helpwise's use of information received, and Helpwise's transfer of information to any other app, from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.