Pricing that makes you think why you didn't choose Helpwise sooner.
Can't decide which plan to choose? Worry not, you can set up a call with our product experts who will assess your needs and help you choose an appropriate plan that scales as you grow.
|Free Trial||7 days||7 days||7 days||7 days|
|Add On||Add On||Add On|
|Add On||Add On||Add On|
|2-way Native CRM Integration|
|VOIP Phone Integration|
|Project / Task Management|
|Service Level Agreements||Unlimited*||Unlimited*|
|Auto Assignment||Rule Based||Round Robin||Load Balancing||Full Capabilites|
|Notes & Mentions|
|Chat Bot||Add On||Add On||Add On|
|Email Response Time||1-2 Days||Same Day||Same Day||Same Day|
Their customer service team is almost always available. It's effortless to get help if and when I need it.
A shared inbox is an inbox that allows multiple people to send and receive emails from the same address. This is great for a company that might want to share the load of responding to customer inquiries, for example. Any member of the shared mailbox may respond to an email sent to the shared address. And, you can easily track the performance of your team members & other key metrics around these emails.
Why use shared inbox?
Yes, you get a 7-day free trial. Signup, create inboxes, invite your team members and use Helpwise 7 days for free. No credit card required.
Helpwise customer service platform is a great fit for any team that receives a lot of customer queries & multiple team members can either reply to those conversations or need access to them. We have seen that the following teams usually find our customer service platform useful.
We have seen that when you start growing as a team, multiple team members handle a common email account like email@example.com or firstname.lastname@example.org. As long as the founders or core team is doing this, it is fine but it starts becoming chaotic when you onboard new team members. Once you delegate these emails to your employees, you are not only prone to the privacy of customer data risks but also, you can't really track who is doing what.
It also becomes difficult to evenly share the workload among team members in an automatic manner. So, instead of sharing passwords for your team email accounts, you should opt for a shared inbox.
How a shared inbox can help you scale faster with less chaos & fewer mistakes?
Your team starts enjoying the benefits of using a shared inbox within minutes of getting onboarded. By efficiently sharing the workload among different team members & avoiding any duplicate tasks, your team will become more productive.
Your team will save up to 25 hours per agent per month which can easily be channelized to do other high value tasks. Moreover, the average response time of your emails will come down resulting in quick replies and happy customers.
Absolutely! You can use Helpwise not only as a web app but also on your Android and iOS devices.
Absolutely! it is safe to connect your Google account as Helpwise's use of information received, and its transfer of information to any other app from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.