Helpwise Awards & Quality Certificates

Learn how companies around the globe use Helpwise to build stronger relationships with their customers and change the way they do business.

Helpwise is a leader in Small-Business for Shared Inbox on G2
High Performer
Small Business | Winter 2021
Helpwise is a leader in for Shared Inbox on G2
High Performer
Winter | 2021
Helpwise is a leader in for Shared Inbox on G2
Best Support
Winter | 2021
Helpwise is a leader in for Shared Inbox on G2
Easiest to do business with
Winter | 2021
Helpwise is a leader in for Shared Inbox on G2
Users most likely to recommend
Winter | 2021
Helpwise is a leader in for Shared Inbox on G2
Easiest setup
Winter | 2021

Helpwise Reviews From Our Customers

Learn how companies around the globe use Helpwise to build stronger relationships with their customers and change the way they do business.

Incredible Team with an Impressive Product
Helpwise is a great command center for client care & support. After our first login, we immediately saw the potential. Looking for a more cost-effective solution for our current provider (Zendesk), we were happy to find Helpwise. Even more of a surprise was the team heading Helpwise. Always ready to help and listen to suggestions, which sealed the deal after my first interaction. Not to mention, integrations, chat, personal boxes, and so much more. Helpwise has everything we were looking for at a reasonable price point.
-Steven B
Excellent Intercom alternative at a fraction of the price
Comprehensive support solution that includes shared inboxes for email, SMS, website chat, WhatsApp and many other channels, along with a help desk and knowledge base. I also greatly appreciate the responsiveness and professionalism of the HelpWise staff. Since becoming a customer, I've submitted lots of feature requests and many of them have already been implemented. They usually respond to my inquiries within minutes, and they're always very helpful and courteous.
-Brad K
Really good and efficient solution for shared and private mailboxes!
Ease of use, Great Support (chat) which is able to give answers to all questions or solve (whenever possible) problems within very short time, Easy to share mailboxes between different coworkers, no duplicate actions, Possibility to get rid of other helpdesk systems, Unlimited storage of old(closed) emails. Perfect repository
-Torsten S
What a great platform! The support and the software are absolutely top notch!
This great software is perfect for a team managing multiple inboxes and support areas. The support offered by Helpwise has been incredible. There has never been a time that they haven't attended to a question / request really quickly and have it sorted really quickly. I can see this is a tool that I will be using every day as a vital part of my business tech stack.
-Angie N
Great software and even better team behind it
The software is a great Helpdesk solution. We tried several and this was the most intuitive option with features we needed, like Slack integration. The team behind it is nothing short of amazing. The response time on anything I ask is crazy fast. They've implemented several features I recommended (really fast).
-Legacy P
Great product with amazing support
As soon as you signup for Helpwise, you are blown away by the UI and UX of the product. It is clean and easy to understand. Our team got used to the product on very first day. Integrations with Stripe and HubSpot work smooth. Mobile apps are fairly new but work great. Customer support team is super helpful and caring. They are great listeners. You share a feedback and they take quick action on that feedback. Never experienced such a great customer support from any product that we use.
-User in Computer Software
Good Helpdesk Solution
Ability to have multiple Support sites and inboxes - easy to manage. Ability to manage Facebook / Twitter and Whatsapp as well as email support all in one place Good value for money for small business
-Steve R
The Best Shared Inbox / Support Platform
Excellent support platform that provides shared email accounts, consolidated inbox from multiple channels and support ticketing. It also includes a live support chat widget as one of the channels. Helpwise can completely replace traditional help desk applications with a more modern, more streamlined system.
-Brad S Konia
Useful and efficient
The app is very helpful in managing our day-to-day inbound messages from customers. The support team is also very available and friendly. Most importantly, the platform is evolving very fast and gaining good features every month.
-Robb Eesh
Switched from Freshdesk!
As soon as you signup for Helpwise, you are blown away by the UI and UX of the product. It is clean and easy to understand. Our team got used to the product on very first day. Integrations with Stripe and HubSpot work smooth. Mobile apps are fairly new but work great. Customer support team is super helpful and caring. They are great listeners. You share a feedback and they take quick action on that feedback. Never experienced such a great customer support from any product that we use.
-Katrina O'Donnell
Love the support I get
Love the support I get! Their support is superb. I get a reply almost immediately. Issues are solved always and fast. Highly recommended!
-Anna Ortega
AMAZING Customer support!
This platform is developing FAST and the level of support, customer service, turn around time, and concern they place towards their customers requests is like nothing I've ever seen before. Everyone of my use cases, questions, and concerns has been met with care and been implemented most of the time in less than a day. Updates that required more extensive revisions were done within time frames promised and I was always kept in the loop as to the status. This is going to be a huge win for our team for shared inboxes, but has also completely changed the way I work myself and for the first time in my life achieved 'InBox Zero' in less than one day of working in Helpwise full time. Can not say enough great things about this platform!
-Jonathan First In
Amazing app for customer support
I needed a shared inbox for my real estate company. I share leads with the agents at my brokerage and with their features, I can monitor all of of the leads and assign them to each agent, without having ALL of the agents viewing the General lead inbox. They all can easily use the @brokeragefirm.com email address easily from this platform with their personal inbox. Helpwise has given me a KEY tool for my brokerage firms and our real estate photography business. Truly amazing software any business that has a team could utilize.
-Matt Phillips
Great product with amazing support
The support from the Helpwise team is excellent, they respond quickly through the live chat to help you with what you need to do. The product is not as polished as other helpdesk offerings, but it represents excellent value for money, when you consider it offers email boxes, SMS inboxes, and social media. 5stars based on the support
-Will
Best Customer Experience so far
The product may not be the best Shared Mailbox solution out there, but there is one thing that they do really well - LISTEN AND INCORPORATE. Never worked with a SaaS tool, where your feedback is implemented in under 20 days. Gave a long list of feedback around their mobile apps, UI/UX, buttons etc and they helped me get everything in their product in just 20 days. You won't believe how agile these guys are. A super motivated team where engineers directly talk to you to get your issues resolved in time. PS: They never asked me to leave a review. I thought of giving them some push so people can learn more about them.
-Paramjeet Singh
Great tool with a clean Interface
When you signup for Helpwise, the first thing that you notice is how clean this app looks. Due to COVID19, our whole team moved remote so we opted for Helpwise to manage our customer emails better. Within one day of signing up, our complete team was comfortable with the product. The customer support team helped us with our initial queries and also, gave us a well-detailed video session about the product. Overall, a great product run by a really caring and helpful team..
-Tarandeep Singh
HelpWise is a very easy tool suitable
HelpWise is a very easy tool suitable for any company that wants to deliver email support, even sales teams can use this for a shared inbox. Highly recommended for any team or company that is using one mailbox with several users to answer company emails. I wish I had this at many companies i worked before, would really speed up and streamline the process of responding to emails.
-Tony Kackman
Brilliant and Easy to use
The experience has been brilliant. I have nothing to complain about. Only good things to say. In addition to that, the customer support is brilliant.
-Marcelo B
Supercharged productivity
Has helped myself and team collaborate on customer communication. The Help Center sites have become indispensable for team and client training
-Administrator in Marketing and Advertising
Happy with Helpwise, Helpful team!
I like how responsive the team is. Even if things arent all perfect, the capacity of the team to be both attentive and responsive make a huge difference.
-Chloe S
Very accommodating support
Support is always ready to help, accommodating to what our business requires, listens and get it right the first time!
-Administrator in E-Learning
One stop solution for all brand communication
The group inbox and the fact that multiple platforms can be handled by using only helpwise instead of using different login for each of them is great!
-Neil P
Amazing platform for teams and share inboxes
The product works amazingly well for team roles and shared inboxes. The ability to see all inboxes as from an overview as well as share drafts and help guide team members with difficult scenarios is a huge benefit. The support and service from the team is excellent as well and is truly the shining feature of the platform!
-Jonathan M
Excellent Product & Customer Service
I've used many ticket systems with the shared inbox concept, including FreshDesk and Help Scout. Helpwise is definitely the winner. What I love the best is their customer service. They genuinely care about user input. We report glitches or send feature enhancement requests, and suddenly to our surprise, they are implementing our ideas! It is an amazing experience. Customer Service far exceeds Help Scout in my humble opinion, even though Help Scout blogs on this topic a lot. Their software is great too!
-June W
A great customer support app, with even greater customer support!
The Helpwise system is easy and intuitive to setup and use, and we have already created an SOP around its usage. Its integration with Jira is really important for us to minimize the steps needed to go from support questions to solutions. The customer support has been excellent - Responsive and quick to make improvements to the system based on my feedback, often with same day rollout!
-Alex T
Helpwise has changed the way we support our customers.
Our support workflow between team members is dead easy. Our customers get help straight away and Helpwise is also very responsive to feedback.
-Chris B
Solid platform for shared inboxes
It's really easy to setup, use, and manage. The support team is very responsive and proactive.
-AI J
Helpwise is awesome! (and I've tried every customer service platform out there!)
TSet-up is super easy and customer support is outstanding! Helpwise saves us from missing messages and emails from current customers and prospective clients. Before we were getting our wires crossed and things slipped through the cracks. I also bring on interns each year that need to be able to communicate as our company. I can bring them on temporarily without having to create a whole new email for them.
-Brooke R
An awesome support & marketing solution to communicate through many channels.
That I can set up and use exactly the inboxes / channels I need like mail, website chat, WhatsApp or SMS. The knowledge base feature is a great addition. The interface is straightforward and easy to use. They are adding constantly new and well thought features. The support is one of its kind, they're fast and always try to help you out.
-Sebastian M
BEST all in one communication tool in the market
There is a lot of things I love about Helpwise - They got the BEST SUPPORT in the market. Believe me, there was no time that they have taken more than 5 minutes to reply to my queries. They listen, consider our feedback and proactively work on the feedbacks, and best of all is they deliver on time. Setup is super easy and Helpwise is a very powerful tool for communication. it is like all in one software to provide Email support, along with social media support. it also has a Chat widget which you can add to your site to provide instant live support. They got Help Center where you can add your help guides for your customers and even for your team. (Very Helpful for my company). Stress-Free ZENBOX, Analytics, Automation Rules, Integrations are the brownie points. All in all, go ahead and give it a try and you won't regret it.
-Administrator in Computer Software
Excellent I recommend it
The best thing is the wide variety of inbox types, and also customer service. An excellent application to manage support with my clients. Helpwise helpdesk is very efficient and fast, as soon as you have a problem it is there to solve it.
-Mario S

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