We all love SMS. So, we have made sure that Helpwise feels as easy as SMS on your phone. Basically, you won't miss it here.
Every team member will get own separate login to access the same SMS shared inbox. Better security with higher productivity!
Don't shout out loud to clear your doubts before answering a SMS. Tag, Assign or Chat with your team members within the SMS inbox. It is safe to say, Helpwise is part-Shared Inbox, part-Collaboration software.
Getting 100s of SMS everyday? Easily share these conversations among your team members and reach Inbox Zero faster.
Helpwise provides you detailed analytics on your message frequency, response rates & individual performance. So, now that you can measure it, you can easily improve it. 😎
Automate processes & share information across your other businesss tools. For example, log all your phone calls & texts with the customer within the SMS conversation. Or, fetch order details within your inbox.
Collision is that awkward moment when two people on your team not only replied to the same customer twice, but also gave different information. Ouch!
Helpwise comes with built-in collision control functionality so no more duplicate replies.
If you are on your workdesk or in the field or traveling, Helpwise is always a click away. Access your team Email, SMS and WhatsApp from our web app and mobile apps.
We have written down answers to some of the frequently asked questions. But, if you still have any queries, feel free to ping us on chat or email as at firstname.lastname@example.org.
A shared inbox is an inbox that allows multiple people to send and receive email from the same address. This is great for a company that might want to share the load of responding to customer inquiries, for example. Any member of the shared mailbox may respond to an email sent to the shared address. And, you can easily track performance of your team members & other key metrics around these emails.
Why to use shared inbox?
Yes, you can start with free plan. Signup, create mailbox, invite your team members and use Helpwise for free. Upgrade only when your team & feature requirements grow. No credit card required to signup.
Helpwise Shared Inbox is a great fit for any team that receives a lot of emails & multiple team members can either reply to those emails or need access to those emails. We have seen that following teams usually find shared inbox really useful:
Good question. We have seen that as you start growing as a team, multiple team members handle a common email account like email@example.com or firstname.lastname@example.org. As long as founders or core team is doing this, it is fine but it starts becoming chaotic when you start onboarding new team members. Once you delegate these emails to your employees, you are not only prone to privacy of customer data risks but also, you can't really track who is doing good & bad.
As you scale and number of emails start to increase, it becomes even more chaotic to evenly shared the work load among team members in an automatic manner. So, instead of sharing passwords for your team email accounts, you should opt for a shared inbox software.
How a shared inbox can help you scale faster with less chaos & fewer mistakes?
Your team starts enjoying the benefits of using a shared inbox within minutes of getting onboarded. By efficiently sharing the work load among different team members & avoiding any duplicate work, your team will become more productive.
Your team will save up to 25 hours per agent per month which can easily be channelized to do other high value tasks. Moreover, the average response time to your emails will come down hence resulting in quick replies and happy customers.
Absolutely! You can use Helpwise not only as our web app but also on your Android and iOS device.
Absolutely! it is safe to connect your Google account as Helpwise's use of information received, and Helpwise's transfer of information to any other app, from Google APIs will adhere to Google's Limited Use Requirements.