Helpwise is an easy to use customer service platform that helps you manage all customer communication from a single place.Try For Free
Answer all customer queries across multiple channels from one single place in less time.
Using Helpwise, we were able to better our client communication and lead response time.
Transform your customer communication strategy, and help more customers by utilising automation and collaboration features of Helpwise.
Publish hyper-personalised content that helps you engage with your customers in an automated way.
Trigger chat window popups to drive conversations.
Build custom audiences and send out bulk mailers like product updates, newsletters.
Display visually engaging information on your website. (coming soon)
Create embedable forms to collect customer information like feedback, details and more.
Reduce hard work, and make way for smart work by setting up automations for quick customer communication.
Collaborate with your team members inside customer conversations to provide quick and accurate resolution.
Collaborate with your team members easily while replying to your customers using notes and mentions.
Utilise customer analytics, team reports & customer satisfaction data to improve your query resolution rate.
Analyse key metrics like query load, daily & hourly volumes and more.
Analyse key metrics like resolution times, response times of your team members.
Analyse customer satisfaction scores to improve support quality.
Real-time insights on your team's workload and awaiting queries.
Power your communications by connecting calendars, task management apps, and CRMs using native integrations, or create your integration using our custom app feature.
Create how-to guides, update articles for your SaaS product using the Help Center feature and share it with your customers directly from your inbox.
Collaborate with your team in real-time using Notes & Internal Discussions to provide quick solutions to customers via email, live chat & social media using Helpwise.
Use tools like CSAT & Forms to collect customer feedback on features improvements, service quality, product feedback & much more.
Provide customer support on various channels like email, live chat, Instagram, Facebook, Whatsapp, sms, and many more from one platform.
Track and manage deal related emails using tags and automation rules & write collaborative responses with your team which will improve your customer communication.
Using the Help center, you can create property brochures and other informational material that you can share with your clients directly from Helpwise.
Track and manage communication flow with vendors to ensure smooth management of the supply chain.
Easily tag & manage bills, invoices, manifests and other important documents that are part of a conversation thread.
Improve first response times using Automation rules & SLAs that allow you to set up rules like auto reply and auto-assign.
Provide customer support on various channels like email, live chat, Instagram, Facebook, WhatsApp, sms and many more from one platform.
Increase sales by using tools like Live Chat, Engage & Chatbots to sell to your website visitors in a conversational manner.
Capture customer feedback to improve service quality and product innovation using CSAT & Forms.
Manage guest booking requests, communications, and confirmations while collaborating with your team all from one inbox using calendar integrations & an inbuilt file managing system.
Design digital travel brochures, hotel policies, pricing lists & a lot more using the Help center and share the links with your customers directly from your inbox.
Automate conversation delgation, forwarding, replies, tagging by setting up Rules and improve your first response and query resolution times.
Share your inbox with your team and collaborate with your team in responding to client queries using Notes & Disucssions features.
Integrate tools like Clickup, Slack, Asana, Microsoft Teams & much more and convert your inbox into a collaborative tool for your team.
Use Automation rules to set up up workflows that will automate tasks like query delegation, auto replies, archiving, tagging and much more.
On the move quite often? Or like working from multiple devices? Helpwise has a webapp, an iOS and an android application that allows you to take your work wherever you go.
IN 3 Years
Rate of Return