Smarter customer service made simple
Helpwise is an easy to use customer service platform that helps you manage all customer communication from a single place.
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Unify customer experiences across multiple channels
Answer all customer queries across multiple channels from one single place in less time.
Trusted by over 5000+ users
Revamp how you handle customer communication
Transform your customer communication strategy, and help more customers by utilising automation and collaboration features of Helpwise.
Personalise customer engagement at scale
Publish hyper-personalised content that helps you engage with your customers in an automated way.
Trigger chat window popups to drive conversations.
Build custom audiences and send out bulk mailers like product updates, newsletters.
Display visually engaging information on your website. (coming soon)
Create embedable forms to collect customer information like feedback, details and more.
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Improve productivity by automating mundane tasks
Reduce hard work, and make way for smart work by setting up automations for quick customer communication.
Automate repetitive tasks like assignment, tagging, replies.
Create SLAs to ensure fast response times.
Distribute conversations based on team workload.
Integrate with top CRMs, task management tools, calendars etc.
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Provide support on multiple channels from a single place
Collaborate with your team members inside customer conversations to provide quick and accurate resolution.
Unify your customer channels and handle queries from a single view.
Reduce inbound queries by setting up a self serve help center.
Create bots that handle chat support and reduce workload.
Canned responses for repetitive queries.
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Make remote teamwork feel as easy as collaborating in person
Collaborate with your team members easily while replying to your customers using notes and mentions.
Mention your team members or leave notes inside conversations.
Collaborate with your team in real-time while drafting replies.
Prevent duplicate and contradictory replies.
Delegate or assign conversations to team members.
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Improve support efficiency by taking decisions backed by data
Utilise customer analytics, team reports & customer satisfaction data to improve your query resolution rate.
Analyse key metrics like query load, daily & hourly volumes and more.
Analyse key metrics like resolution times, response times of your team members.
Analyse customer satisfaction scores to improve support quality.
Real-time insights on your team's workload and awaiting queries.
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Fuel your workflows with powerful integrations
Power your communications by connecting calendars, task management apps, and CRMs using native integrations, or create your integration using our custom app feature.
One Platform fits all
Create and share product guides
Create how-to guides, update articles for your SaaS product using the Help Center feature and share it with your customers directly from your inbox.
Collaborate on providing support
Collaborate with your team in real-time using Notes & Internal Discussions to provide quick solutions to customers via email, live chat & social media using Helpwise.
Collect customer feedback
Use tools like CSAT & Forms to collect customer feedback on features improvements, service quality, product feedback & much more.
Integrate your CRM with your inbox
Provide customer support on various channels like email, live chat, Instagram, Facebook, Whatsapp, sms, and many more from one platform.
Improve communication flow
Track and manage deal related emails using tags and automation rules & write collaborative responses with your team which will improve your customer communication.
Create & share property brochures
Using the Help center, you can create property brochures and other informational material that you can share with your clients directly from Helpwise.
Supply chain management
Track and manage communication flow with vendors to ensure smooth management of the supply chain.
Manage important documents
Easily tag & manage bills, invoices, manifests and other important documents that are part of a conversation thread.
Improve workflows
Improve first response times using Automation rules & SLAs that allow you to set up rules like auto reply and auto-assign.
Provide omnichannel support
Provide customer support on various channels like email, live chat, Instagram, Facebook, WhatsApp, sms and many more from one platform.
Run conversational marketing campaigns
Increase sales by using tools like Live Chat, Engage & Chatbots to sell to your website visitors in a conversational manner.
Collect customer feedback
Capture customer feedback to improve service quality and product innovation using CSAT & Forms.
Manage guest bookings
Manage guest booking requests, communications, and confirmations while collaborating with your team all from one inbox using calendar integrations & an inbuilt file managing system.
Create and share stay & travel packages
Design digital travel brochures, hotel policies, pricing lists & a lot more using the Help center and share the links with your customers directly from your inbox.
Fast track customer requests
Automate conversation delgation, forwarding, replies, tagging by setting up Rules and improve your first response and query resolution times.
Communicate collaboratively
Share your inbox with your team and collaborate with your team in responding to client queries using Notes & Disucssions features.
Integrate task management tools
Integrate tools like Clickup, Slack, Asana, Microsoft Teams & much more and convert your inbox into a collaborative tool for your team.
Automate routine tasks
Use Automation rules to set up up workflows that will automate tasks like query delegation, auto replies, archiving, tagging and much more.
Work across all your devices from wherever you are
On the move quite often? Or like working from multiple devices? Helpwise has a webapp, an iOS and an android application that allows you to take your work wherever you go.
Getting started takes 5 minutes
Connect your existing team email accounts, invite your team members and start handling emails in a better & faster way than before.
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G2 rating
4.75