Get done with customer queries in less time, without stress
Replace your helpdesk with Helpwise Zenbox - happy team, happier customers.
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Helpwise is a modern customer support software for customer centric businesses. Super easy to setup and use.
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Setup your support team on Helpwise easily
Helpwise allows you to manage all your communication methods with your customer at one place. With shared inboxes for email, SMS, WhatsApp, website chat widget and social media accounts, you can easily collaborate with your team.
Helpwise Team Inboxes
Team inboxes for Email, SMS, WhatsApp and your business social media account is a must for growing teams.
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Live Chat Widget
With Helpwise live chat widget, you can convert more leads and reduce churn rate by providing instant solution to your customers.
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Help Center
Easily setup a Help Center website for your customers and reduce the support queries.
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Conversations from different shared inboxes at one place
- Zenbox shows you conversations in the form of cards. You can shuffle it to move around and focus on one conversation at one time.
- View conversations from email, SMS, WhatsApp, Social Media account or website chat widget.
- Get only relevant conversation. Conversation which you actually need to reply to.
- Easily find and focus on the relevant part of the conversation.
- Send reply, mention your team member or share files.
Anxiety meter to track conversations
- Know how many conversations, accross all the shared inboxes, you need to take care of.
- Resolve conversation or set as "Remind Later" to increas the meter.
- Keeping this track will allow you to feel happy about the work you are doing. Reducing anxiety.
Easy options to navigate through the conversations
- Resolve the conversation, improve the anxiety meter and hide the card by marking it as done.
- We know that sometimes you need to respond after sometime. "Remind Later" those cards to keep them aside and Zenbox will remind you of it at the set time.
Shared Inbox For Web, iOS and Android
If you are on your workdesk or in the field or traveling, Helpwise is always a click away. Access your team emails from our web app and mobile apps.
Want to know how Helpwise can help your team and solve your use case?
